Frequently asked questions from passengers at Panama Airport

Answers to the most popular passenger queries

What is the most economical way to get to Panama City?

The most economical option to get to Panama City from Tocumen Airport or vice versa is by MiBus bus services. A prepaid card must be purchased before leaving the airport (single fare of USD0.25 to any destination). See more

On the other hand, by paying a little more (USD0.35), you can access a more comfortable means of transportation, the metro, whose station at the airport was opened in March 2023. See more

Where to wait for the Uber?

To wait for your Uber vehicle, you must exit from the Arrivals level and cross the street until you reach the parking area. Wait for your driver in the parking sector you selected in the app, between rows 15 and 18. If you cannot find him/her, contact him/her again through the app.

Is it possible to get a SIM card at the airport?

Passengers can obtain a SIM card at any of the automatic kiosks located in both Terminal 1 and Terminal 2, or at the Samsung and TENMA stores. Hours: from 5:30 am to 9:00 pm.

Is the airport open 24 hours a day?

The airport operates 24 hours a day, and some of the food outlets are available during the night, as are some of the Duty Free stores, car rental counters and VIP lounges. The rest of the stores are usually open from 5:30 am to 9:00 or 10:00 pm.

How to get from one terminal to the other?

Terminals 1 and 2 are connected by a 170-meter long pedestrian corridor.

What to do in case of a long wait for a connecting flight?

For those passengers who have a long wait and wish to take advantage of the time to go shopping in Panama City, the tourism authority offers free shuttle services to and from the Metromall Shopping Mall, located approximately 15 minutes from the airport. Buses depart Monday through Friday between 10:00 am and 5:00 pm, and Sundays from 11:00 am to 5:00 pm.

Is it accessible for passengers with reduced mobility?

The airport has accessible elevators and restrooms, adequate signage, reserved parking and wheelchair ramps. In Terminal 2, there are also blue seats exclusively for passengers with reduced mobility in the waiting areas, next to the boarding gates. In case you are a passenger with special needs, it is recommended to contact and coordinate with your airline at least 48 hours before the flight.

What to do in case of loss of valuables or luggage?

In case you lose documentation or belongings inside the terminals or in the parking areas, you should contact the lost and found office, which operates from Monday to Friday between 8:00 am and 4:30 pm (Tel +507 238 2938; e-mail: [email protected]).

If your luggage or personal belongings are lost during your trip, you should contact your airline.

Is there a luggage storage service?

The airport has a left-luggage service in the customs area.

How much does it cost to park at the airport?

Parking costs USD0.03 for 2 hours, USD0.04 for 6 hours and USD24.02 per day. Once payment has been made, you have 15 minutes to leave the area, otherwise you will have to pay the fee again.

Are there banking services in Tocumen?

On the ground floor of Terminal 1, there is a branch of the Banco Nacional de Panamá, which offers full banking services. There are also three RedPlus exchange offices, in the public area, the north pier and the free zone. Throughout the premises, you will also find ATMs of the following banks: Scotiabank, Banistmo, Davivienda, Global Bank, Banco Panamá, Caja de Ahorros, Banco Nacional de Panamá.

Is there a smoking area?

There are no smoking areas, since the airport is a smoke-free zone, not only indoors, but also in open or closed physical areas with access to the public, in workplaces, access doors, parking lots, restrooms in general, and any place with public activity where employees and users concur.

Is there any medical emergency service?

Tocumen Airport has a medical emergency clinic on level 100, near the car rental offices. In addition, if necessary, medical personnel can be transferred to any area of the airport. If it is a serious situation, the patient is stabilized and subsequently transferred to a hospital center, as ambulances are also available. This medical service is free of charge.