Passenger FAQs at Panama Airport

The most economical option to get to Panama City from Tocumen Airport or vice versa is using the MiBus bus services. You must purchase a prepaid card before leaving the airport (flat fare of USD0.25 to any destination). See more

Paying a little more (USD0.85), you can access the center of Panama by using metro line 2, whose station at the airport was inaugurated in March 2023, and then combining with line 1. See more

To wait for your Uber vehicle, you must exit through the arrivals level and cross the street to the parking area. Wait for your driver in the parking sector you selected in the application, between rows 15 and 18.

Passengers can obtain a SIM card at the self-service kiosks located in both Terminal 1 and Terminal 2, or at the Xiaomi stores. Another widely used option is to purchase a plan through an e-SIM.

Yes, the airport operates 24 hours. Some stores, Duty Free shops, and VIP lounges are also available overnight.

Terminals 1 and 2 are connected by a 170-meter-long pedestrian corridor and a shuttle service located between gates 104 and 105 in T1 and directly in front of gate 209 in T2.

For passengers who have several hours to wait for their connecting flight, Tocumen Airport has a wide variety of shops and Duty Free, dining options, and VIP Lounges. If the wait is many hours, you can consider taking a Tour or resting at a nearby hotel.

For items lost in the terminals or parking lots, contact the Lost and Found offices (daily from 7:00 am to 11:00 pm. Tel: +507 238 2938; Email: [email protected]). You can also complete the following online form.

If your luggage was lost during the flight, contact your airline directly.

The airport has elevators and accessible restrooms, adequate signage, reserved parking, and wheelchair ramps. In Terminal 2, there are also blue seats exclusively for passengers with reduced mobility in the waiting areas, next to the boarding gates. If you are a passenger with special needs, it is recommended to contact and coordinate with your airline at least 48 hours before your flight.

The airport has a left luggage service in the customs area.

Rates: USD0.03 per minute for stays up to 2 hours, USD0.04 per minute for stays up to 6 hours, and USD24.00 per day. Once paid, you have 15 minutes to check out with no additional charge.

The waiting time for immigration varies depending on the time of day and the influx of flights. During peak hours, it can take up to 45 minutes, while during periods of lower traffic it is usually faster. It is recommended to have all documents at hand to speed up the process.

The airport offers 60 minutes of free Wi-Fi. After that time, it is necessary to pay to continue with the connection. Some users have reported that the connection speed is poor in certain areas of the airport.

No, luggage carts have a cost and must be paid at specific stations within the airport. Some passengers have pointed out that in Terminal 2, private services can be hired to transport luggage to the check-in counter.

Prices in Tocumen's Duty Free stores are not always lower than in the city. Some products, such as perfumes and liquors, can be found at more affordable prices in stores outside the airport.

The airport operates 24 hours, but it does not have a specific rest area for transit passengers. Some travelers have reported that the waiting areas can be crowded, and that the options for resting comfortably are limited. The use of VIP lounges is recommended if the budget allows.

On the ground floor of Terminal 1 there is a branch of the Banco Nacional de Panamá, which offers full banking services. There are also three RedPlus exchange houses, in the public area, the north dock, and the free zone. Throughout the enclosure you will also find ATMs from the following banks: Scotiabank, Banistmo, Davivienda, Global Bank, Banco Panamá, Caja de Ahorros, Banco Nacional de Panamá.

There are no smoking areas, as the airport is a smoke-free space, not only indoors, but also in physical areas open or closed with access to the public, in workplaces, access doors, parking lots, restrooms in general, and any place with public activity where collaborators and users meet.

Tocumen Airport has a medical emergency clinic on level 100, near the car rental offices. In addition, if necessary, medical personnel can move to any area of the airport. If it is a serious situation, the patient is stabilized and then transferred to a hospital center, as ambulances are also available. This medical service is free of charge.