If you want to visit the official website, click HERE
Connection Between Terminals at Tocumen Airport
Moving between Terminal 1 and Terminal 2 at Tocumen Airport is a fundamental step in many travelers' itineraries. Whether you're making a connection or need to access specific services, you have two main options: use the free shuttle bus service or make the journey on foot. This guide, based on user experiences, will help you understand the differences, advantages, and disadvantages of each alternative so you can plan your time most efficiently.
Frequently Asked Questions about Connecting Terminals
Can you really walk between the terminals?
Yes, it is possible and many travelers do it. However, be prepared for a long walk that users estimate takes between 15 and 25 minutes. It is a considerable distance, and a recurring complaint is that the moving walkways are often out of service, making the journey more tiring.
What is the difference between the "internal" and "external" shuttle?
This is a crucial distinction. The internal shuttle operates "airside" (after security) and is exclusively for passengers in transit. The external shuttle operates "landside" (in the public area, before security) and connects the terminals with the metro station and the general public.
Is there a cost for the shuttle service?
No, both shuttle bus services (both the internal one for connections and the external one for public access) are completely free for passengers.
How much time should I allow for the shuttle transfer?
The bus ride itself takes about 10 to 15 minutes. However, you must add the waiting time, as the frequency can be up to 20 minutes. In total, set aside at least 30-35 minutes for the entire process just in case.
Image
Image from Youtube
Smart Traveler's Manual: Critical Points to Consider
- The Walk is a Physical Challenge: Do not underestimate the distance. If you are traveling with children, heavy carry-on luggage, or have reduced mobility, the walk can be a real challenge, especially if the moving walkways are not working.
- Choose the Right Shuttle: If you are on a connection and do not want to leave the security area, your only option is the internal (airside) shuttle. If you need to get to the metro station or are in the public area, you must look for the external (landside) shuttle.
- Total Time is Key: A "10-minute" shuttle ride can easily turn into a 30-minute or longer process if you include the waiting time. If your connection is very short, consider whether walking at a brisk pace might be a safer option.
- Signage Is Not Clear: A common criticism is the lack of adequate signage to find the shuttle stops and the walking path. Do not hesitate to ask airport staff to ensure you are going in the right direction.
Option 1: Internal Shuttle Bus (Airside - For Connections)
This is the service specifically designed for transit passengers who need to move between the boarding areas of both terminals without going through immigration.
- Hours: Operates daily from 5:00 am to 9:00 pm.
- Stop Locations:
- In Terminal 1: Near gates 104 and 105.
- In Terminal 2: Down the stairs in front of gate 209.
- Frequency and Duration: The frequency is approximately 15-20 minutes, with a travel time of 10 to 15 minutes.
User Experience:
Travelers consider it a useful and necessary tool for connections, especially to avoid the long walk. However, the frequency can be somewhat irregular, and the lack of clear signage to find the stops is a point of frustration.
Option 2: External Shuttle Bus (Landside - Public Access and Metro)
This bus operates in the public area of the airport, connecting the entrances of both terminals and facilitating access to the Panama Metro station.
- Hours: Operates every day from 5:00 am to 11:00 pm.
- Stop Locations:
- In Terminal 1: On Level 100, exiting through door 02.
- In Terminal 2: On Level 100, next to door 17.
User Experience:
This service is especially valued by those looking for the most economical option to get to or from the airport using the metro. It is a convenient alternative to a taxi, although the signage to find the stops from inside the terminals could be better.
Option 3: The Walking Alternative
It is possible to connect both terminals through a long indoor corridor.
- Travel Time: Most travelers report a walking time of between 15 and 25 minutes.
User Experience:
This option is seen as a "necessary evil" by many. The main complaint is the enormous distance, aggravated by the frequent non-operation of the moving walkways, which turns the journey into a considerable exercise. It is a viable option if you have time, light luggage, and prefer not to wait for the shuttle, but it is not recommended if you have a tight connection or reduced mobility.
Key Recommendation
Regardless of the option you choose, remember that schedules and service operations can change. It is essential to always check the most up-to-date information directly on the official Tocumen Airport website or on the information screens inside the terminals before starting your transfer.