Amenities and services

Listed below are the facilities and services available to passengers at Tocumen International Airport.

Financial services

ATMs of the following banks: Scotiabank, Banistmo, Davivienda, Global Bank, Banco Panamá, Caja de Ahorros, Banco Nacional de Panamá.
Bank branch of Banco Nacional de Panamá on level 100 (ground floor) of Terminal 1. Operating hours: 8:00 am to 3:00 pm.
Currency exchange office from RedPlus with three locations: public area, north pier, free zone. Hours: 6:00 am to 9:00 pm.

Internet and public phones

The airport offers free Wi-Fi access ('Tocumen Free' network) for a period of 2 hours.
You will also find public telephones located diagonally across from the immigration controls on level 200, in the Duty Free area and on the outside of level 100.

Parking

Rates

- 0-120 minutes (2 hours): USD0.03
- 121-360 minutes (6 hours): USD0.04
- From 361 minutes: USD0.01 per minute, up to the daily maximum
- 24 hours: USD24.02

The customer has 15 minutes to leave the parking lot after payment has been made. If the time is exceeded, the customer will have to pay again.

Lost ticket: USD24.02

Passengers with special needs

Reduced mobility
The airport has accessible elevators and restrooms, adequate signage, reserved parking and wheelchair ramps.

Traveling with minors

To travel with minors from Panama, you must comply with Article 40 of Decree Law No. 30 of February 22, 2008. It establishes the requirements and formalities that all Panamanian minors or residents must comply with when leaving the national territory.

Departures from the national territory of any Panamanian or foreign minor under any migratory category shall be allowed in the following cases:

1. If he/she is accompanied by his/her mother or father.

2. If he/she is accompanied by one of his/her parents and he/she has the written authorization of the other parent, duly authenticated by a notary public.

3. If he/she is accompanied by one of his/her parents and this one has the authorization of the judge duly empowered for it, and in case of death of one of the parents, he/she will add the death certificate of the absent person.

4. If he/she is accompanied by a third party, he/she shall present written authorization from both parents as established in paragraphs 2 and 3 of this article.

5. If the minor is traveling alone, he/she must present written authorization from both parents.

NOTE:
Non-resident foreign minors are excluded from this regulation.

Those born in Panama who carry passports of other nationalities must also comply with the provisions of Art. 40.

In addition to the requirements already established, the original birth certificate of the minor must be provided.

Lost Property

If during your stay at the airport you have lost any personal belongings, you can contact the lost and found office at Tel +507 238 2938 or write to [email protected].
The office is open from Monday to Friday between 8:00 am and 4:30 pm. Outside these hours, you can go directly to the Information Center, on level 200 of Terminal 1.

In case of lost or damaged checked baggage or cabin baggage left on the plane, you must contact your airline directly at the check-in counters located in the public Departures Hall.

Medical Emergencies

Emergency clinic at the end of level 100, next to the car rental area. If necessary, medical personnel can move to any area of the airport.

The clinic provides medical attention to both passengers (including transit passengers) and visitors, and has medical and paramedical personnel trained to handle medical emergencies and air disasters.

In the event of serious pathologies, the patient is stabilized and transferred to a hospital, for which the airport has ambulances.

This medical service is free of charge.